reistudio. All projectsLet’s talk
PROJECT / 04

AI AUTOMATION · PRODUCT CONCEPT

Waiva AI

An AI customer-service workspace that connects WhatsApp conversations, product knowledge, and automated replies in one operational dashboard.

Project typeWhatsApp commerce assistant

What we builtAI conversation design · WhatsApp integration · Knowledge base · Product catalog

AI commerce workspace · built in code
INBOX

Conversations

All　12AI handling　8
NA

Nadia PutriKak, produk A ready warna sage?

RA

Raka StudioBisa kirim hari ini?

MA

MayaAku mau lihat size chart

DI

DimasTerima kasih kak 🙏

NP

Nadia Putri WhatsApp · AI handling

TODAY, 10:42
Halo kak, produk A masih ready warna sage?
Checking 3 knowledge sources…
Halo Kak Nadia! Produk A warna Sage masih tersedia dalam ukuran S–XL. Harganya Rp289.000. Mau aku bantu pilihkan ukuran? Answered from Product Catalog
Kalau tinggi 165 cm, berat 52 kg cocok size apa?
AI is drafting a response…
CONVERSATION INTELLIGENCE

Good morning, Reiza.

Here is what your customers are telling you today.

Today · 12 Sep 2026
Interested customers184+18.4%
Likely to close6837% of leads
Reply rate94.8%+6.2%
Need human124 complaints
CUSTOMER INTENT

Interest trend

Last 7 days⌄
421 qualified conversations
MonTueWedThuFriSatSun
AI CLASSIFICATION

Customer signals

Ready to buyAnalyzed from conversations68
Product interestAnalyzed from conversations184
Needs follow-upAnalyzed from conversations39
Complaint4 urgent · assign agent12
DAILY WHATSAPP BLAST

Campaign capacity

18/30

contacts reached today12 contacts remaining

TODAY'S CAMPAIGN

Blast conversion

● ACTIVE
33.3%conversion

Sent18

Replied12

Interested8

Orders6

HUMAN HANDOFF

Needs your team

12
AY

AyuComplaintWrong item received

DS

DimasHigh intentCustom bulk order

NA

NadiaLow confidenceSizing exception

View all conversations →
KNOWLEDGE / PRODUCTS

Teach your AI
what you sell.

Upload a catalog once. Waiva structures product names, variants, prices, stock, and descriptions for grounded answers.

Drop product catalog hereCSV, XLSX, PDF · up to 20 MB
AUTOMATION FLOW
01
Incoming WhatsAppCustomer asks about Product A
02
Search knowledgeCatalog + policy matched
03
Generate answerBrand-safe reply in 1.2s
04
Human handoffOnly when confidence is low
01 / THE CHALLENGE

Making complexity
feel considered.

Help growing commerce teams answer repetitive product questions instantly without losing context, accuracy, or a human tone.

02 / THE OUTCOME

Useful by design.
Ready for real work.

A shared inbox where AI drafts grounded responses from an uploaded product catalog, handles routine questions automatically, and hands complex conversations to the team.

UP NEXTMOBILE COMMERCE · PRODUCT CONCEPTDompet Emas